DO YOU SHIP WORLDWIDE?
Yes we do. We ship to most countries in the world.
WHICH COURIERS DO YOU USE?
Orders to Stockholm City will be delivered personally by our staff.
Orders to Sweden will be delivered by either PostNord or DHL Freight.
Orders to Rest of the World will be delivered by DHL Express.
HOW MUCH IS THE SHIPPING?
We offer 2-12 hours FREE DOOR-TO-DOOR DELIVERY in Stockholm city, Sweden.
1-2 working days FREE DELIVERY IN SWEDEN.
International order delivery fees are calculated at the checkout.
WHEN WILL MY ORDER ARRIVE?
Domestic order processing take no longer than one working day.
International order processing will take between 1-3 days.
We try our best to label, box, and ship out your order the same day you placed it.
We offer 2-12 hours free door to door delivery through Stockholm City, even during the weekends.
Once your order is shipped you will receive an e-mail with tracking information.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We work with Stripe which allows us to offer you credit/debit card payments through companies such as Visa, Maestro, MasterCard and American Express.
We also accept PayPal.
For customers in SWEDEN ONLY we also offer payment via Swish, Klarna Pay Later and Klarna Slice It.
DO YOU ACCEPT CASH PAYMENT BY DELIVERY?
IS IT SAFE TO PAY TO HYPESTEIN.COM?
We respect your privacy. We follow all the guidelines of GDPR, and your information is secured via SSL (Secure Socket Layer) Technology.
ARE YOUR PRODUCTS 100% AUTHENTIC?
HYPESTEIN guarantees 100% authenticity of this or any other product found via our store, following the Swedish and EU laws on authentic goods.
We don't support anything connected with the world of counterfits, and therefore we assure you that you can buy with the confidence from HYPESTEIN.
All of the products available for sale are properly inspected by our experienced staff.
DO YOU HAVE A PHYSICAL STORE?
HYPESTEIN is an online store, but we occasionally hold a HYPESTEIN pop-up. Our last pop-up store was located at Götgatan 78 in Stockholm back in Winter 2018.
WHAT'S THE CONDITION SCALE OF THE PRODUCTS?
We have the following condition scale:
Brand-New – Never been worn, with original tags/packaging intact
Excellent – Worn carefully a handful of times, no flaws or marks. Original packaging may be included
Good – Worn but still in wearable condition. May have slight flaws or marks, but no holes or rips.
Fair – Worn several times, and most likely to have heavier flaws or marks.
Poor – Worn many times, fair amount of flaws and stains present.
CAN I RETURN ITEMS BACK TO HYPESTEIN?
Our returns policy lasts 14 days. If 14 days have passed since your purchase, we will be unable to refund any items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if present)
No returns/refunds on pre-owned products.
For more info visit our refund policy here.
I DON'T KNOW WHAT SIZE TO CHOOSE?
Please send an e-mail to email@example.com where someone from our team will be in touch.